case studies
Roastery + 4 cafés
North & Pine Coffee
26 hrs / wk
owner time reclaimed
"We stopped writing the same wholesale email forty times a week. Claude drafts, I sign."
A two-person founding team running a wholesale book of 84 cafés. Claude reads each new order, drafts confirmation emails in their voice, flags shipping anomalies, and assembles a Friday wholesale digest.
B2B marketing agency
Lattice & Loom
3.4×
proposals shipped / month
"Pitch decks used to take two days. Now the first draft lands in an hour and it's 80% there."
12-person agency. Claude turns discovery transcripts into structured proposals, pulls relevant case studies, and pre-fills the SOW from a templated rate card.
Independent accounting firm
Halberd Books
+18 pts
gross margin, FY24
"Our seniors stopped doing data entry. They started doing advisory. Margins went up."
An 18-person firm. Claude handles transaction categorization first-pass, drafts client-ready monthly narratives, and surfaces variance questions for the partner before the client meeting.
DTC ecommerce, 220 SKUs
Rivet & Cog
22 hrs
saved per 100 SKUs
"Listing copy, return triage, review summaries — all the stuff that used to be 'someday'."
Two-channel ecommerce brand on Shopify and Amazon. Claude generates channel-perfect listing copy, summarizes return reasons weekly, and drafts response templates for tricky reviews.
Boutique strategy, 6 partners
Meridian Consulting
2.1×
engagements / partner / yr
"Research synthesis went from days to an afternoon. We bid on more work."
Claude reads interview transcripts, builds initial findings memos, and assembles client-ready slide outlines that partners refine instead of build.
Local services, 3 vans
Atlas Plumbing Group
11 hrs / wk
after-hours work eliminated
"After-hours dispatch became a non-event. The model triages, I just confirm."
Claude classifies after-hours calls by urgency, drafts the SMS reply, and queues a callback note for the morning. The owner stopped answering the phone at 9pm.